Customer Support Executive

Application Deadline: 31 March 2026

Department: Customer Support

Employment Type: Full Time

Location: Remote, US

Reporting To: Head of Customer Support

Compensation: $72,000 / year

Description

What's the Vibe?

Our founders started Creative Force with a single goal in mind: to build industry-leading software with really cool people.

As we've grown, we've stayed true to that vision. Our products are ushering in a new era of creative operations for some of the world's largest brands and retailers.

And all along the way, hiring great people has remained a critical business priority.

See, we have this crazy idea that effective collaboration is THE skill of the future and critical to our success. As a remote company with staff across the globe, we've seen firsthand how important it is for our teams to work well together.

And that's why we focus on hiring talented people who are also great to work with.
That means we don't always hire the people with the most experience. Some of us have PhDs. Others have spent multiple decades working at the top of our field. But we've also hired former tennis coaches, film students, photographers, hotel front desk workers, freelance travel agents, and fashion designers.

While our backgrounds are diverse, we all share a few important traits:

We love solving challenging problems.
We're passionate about the work we do.
And we're the kind of good humans who make you look forward to that morning coffee chat, who bring positive energy to every meeting, who go the extra mile to support one another, and who make work feel a little less like work.

But, hey, there are lots of job posts out there that are cool and vibey and explain how unique their company culture is (look, a ping-pong table!). We know, we've seen them. Some might be truer than others. As for us, we think you'll notice the good vibes the first time we chat.

What we offer YOU

A fast-growing, exciting, and fun scaleup environment - with multiple international Employer Awards - and not those awards you can pay for, but the kind of awards given based on Employee reviews. It just doesn't get any better than that. ❤️
A flat and transparent organizational structure - no bureaucratic red tape. Your ideas and initiatives will be heard and embraced!
True work-life balance - we see our team members as people, not numbers, and know that a balanced personal and professional life is critical to happiness and long-term fulfillment
A new and expanding team with great opportunities to grow and develop your skills and career
A vibrant work culture grounded in the belief that we're better together
Company trips and events, and much more!

What's the Role?

Still interested? Awesome. Here's the deal:

At Creative Force, Support isn't just another team. It's at the heart of our culture and our offering. Our Support team speaks with customers every day, not only solving problems but also uncovering insights that shape our product and how we serve our customers. In other words, when you're in Support at Creative Force, you're not in the background. You're in the thick of it, making an impact that resonates across the entire company.

We're looking for a Customer Support Executive to be the first line of contact for our customers, primarily through live chat (with additional support via email). You'll help customers get unstuck quickly and confidently, troubleshoot issues in real time, and contribute to a support experience that feels human, reliable, and genuinely helpful. You'll also collaborate closely with Product, Engineering, Customer Success, and Technical Success to ensure customers get the answers they need and the outcomes they're after.

This role is all about fast, friendly, effective problem-solving in a chat-first environment. You'll develop deep technical insight into Creative Force, build strong relationships with customers and internal stakeholders alike, and help shape how we support, educate, and empower the people who rely on our platform every day.

Customer Support Executive Self-Assessment

Normally, this is where you'd find a three-page-long list of required skills, including but not limited to: fire dancing, speed stacking, and knife-forging.

But it's 2026, so we aren't going to do that to you.

We do know, however, what characteristics we believe make a kick-ass Customer Support Executive. To help you evaluate if you'd be a good fit for this role, we've provided them below.

You're a Master of Written Communication
You communicate exceptionally well in writing. You're clear, concise, and empathetic. You naturally convey an open and friendly tone in chat, and you know how to make customers feel at ease, understood, and supported, even when things are going sideways. You build trust through approachable professionalism, strong follow-through, and transparent expectation-setting.

You're a Structured Problem-Solver
You love troubleshooting. You ask thoughtful questions, narrow down root causes, and provide clear, actionable steps customers can actually follow. You can manage multiple conversations at once without dropping quality, accuracy, or momentum. And even when the setup is complex or highly customized, you stay calm, methodical, and effective.

You're Customer-Minded and Relationship-Oriented
You take pride in helping people succeed. You're naturally attuned to customer needs and pain points, and you see every interaction as an opportunity to build trust and deliver value. You're detail-oriented and document as you go (great notes, great handoffs, great Help Centre articles). And you spot patterns in customer feedback, sharing those insights with the team to improve the product and the customer experience.

You Collaborate Easily Across Teams and Time Zones
You work well in geographically distributed teams, collaborating across locations with clarity, respect, and reliability. You're comfortable partnering with Product, Engineering, Customer Success, and Technical Success to escalate issues, track progress, and ensure customers stay informed through to resolution. You bring excellent follow-through and clear communication to every handoff, making it easy for teammates to pick up where you left off.

Who Isn't This Role For?

First up, we're looking for someone based in the US who is willing to work from 11:00am to 8:00pm PDT. If that schedule doesn't work for you, we recommend you wait until another role opens up that better fits your location and availability.

Second: Here's where we'll be real honest with you: things at Creative Force change. A lot.

Our industry, our product, the world: rapid change is everywhere. Some people thrive on all the development opportunities, problem solving, innovation, and general rush that change offers. We're certainly those people, and it's one of our biggest competitive advantages and has been a critical ingredient of our success.

But we know that dynamism isn't for everyone. So if you are looking for a work experience that's a little more chill, hey, we don't blame you! But we probably aren't what you are looking for.

If you still don't know if Creative Force is for you, have a look at our Career Page, where you can read more about what it's like working for us.

How to apply?

Oh, and one more thing: attaching a resumé is totally optional.
We don't believe a list of previous jobs tells us who you are or what you're capable of. Honestly? We'd much rather watch a short video of you telling us a bit about yourself. It doesn't have to be fancy or professional - and if you want to spend 2 minutes talking about your dog, then do that! We just want to get a glimpse of the human behind the application.
Just include a link in the application form.

We're looking forward to hearing from you!

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